Do you wish to return something?
If you are not satisfied with your order, you can return any product you purchased within 14 days of delivery of the parcel.
Returning a product is simple: You can choose the courier that you prefer and send back your purchase to the following address: IMPERIAL FASHION SPA Via dei Setaioli - Imperial Lab c /o Center Gross - 40050 Funo di Argelato (Bologna)
We suggest you reuse the original packaging (if intact) and simply replace the old label with the new one.
Conditions for returning items
Here at Imperial we verify that all items are supplied with a tag and are in perfect conditions before they are shipped.
The articles you wish to return are under your responsibility until they are delivered to our warehouse: please, package them carefully in order to avoid damages during transport.
All returns are inspected upon delivery. We do our best to accept all returned articles, which don't necessarily have to be sent back in their original boxes. However, in the unlikely event an item is returned in unacceptable conditions, we might have to send it back to you again and charge the shipping costs to you.
Once we have received your returned item, we will send you an email within 3 working days to confirm the refund.
We will refund you the amount paid for the item in the original bill (this is also true for items purchased during a sale).
The money will arrive in your bank account within 5 to 10 working days, depending on the payment circuit you used.
If you feel eligible for a refund over an item you purchased, but for whatever reason you can't return the item to us, it will be up to us to decide whether we can refund you or not.
IMPERIAL is not responsible for potential articles sent by mistake.
How to carry out the return
If you are a registered user, you can access the Returns section from "My account".
There, you will be able to select the order in question, the articles you wish to return and their amount.
You will have to select a motivation for the return from a drop-down menu.
How to package a return
The articles you wish to return are under your responsibility until they are delivered to our warehouse: please, package them carefully in order to avoid damage during transport.
If you wish to package your returns using the original packaging make sure to cover or remove all barcodes and stickers on it, then you may attach the new label to the parcel.
The new label must be the only visible one, in order to avoid confusion when the package is taken over by the courier.
It might take up to 7 working days for your returns to arrive at our warehouse.
Once we have received and inspected the products, we will send you an automated email to confirm the refund.
We will refund you the amount due on the same card/PayPal account you used to make your purchase. It might take between 5 to 10 working days before the money will appear on your bank statement, depending on the timing used by the credit institution that issued your card.